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"This is the first time I've used the service and it won't be the last you hear from me! I'm over the moon at the personalised service, you surpassed all expectations. My wife is going to be so happy that not only is she getting her first Birkin, she's getting two!"
"I am sure you have bought countless bags for ladies before, but I can assure you that no one could have been more pleased than me when I saw the big orange box! Michael said it was only possible due to your wonderful hard work and kindness, thank you so much."